Privacy Policy

1. Who We Are

JGW Machine Limited ("JGW Machine," "we," "our," or "us") is a Canadian contract manufacturing company located at 259 Third Concession Road, Princeton, Ontario, N0J 1V0, Canada. We are a division of Tiercel Technology Corp.

This Privacy Policy explains what personal information we collect through this website, why we collect it, who we share it with, and the choices and rights you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec, Quebec's private-sector privacy law as amended by Law 25.

Our Privacy Officer is responsible for how we protect personal information. You can reach them using the details under "Contact Us" at the end of this policy.

2. Information You Give Us

Contact and quote request form

When you send us a request through our contact form, we collect:

• Your full name (required)
• Your company name (optional)
• Your email address (required)
• Your phone number (optional)
• The service you are interested in
• The project details you write in your message (required)

We use this information to respond to your inquiry, to prepare and follow up on a quote, and to keep a record of quotes we have issued. Your request is stored in our website's secure administration system and emailed to the JGW Machine staff who handle inquiries. Please do not include sensitive personal information, such as health or financial details, in your message.

Job applications

When you apply through our careers page, we collect:

• Your full name, email address and phone number (required)
• The position you are applying for and your years of experience
• Your message or cover note
• Your résumé (PDF or Word document)
• Your confirmation that you have read this policy

We use this information only to assess your application, contact you about it, and consider you for other openings that fit your experience. Your application is stored in our website's secure administration system, and your résumé is kept in private storage that only authorized JGW Machine staff can open after signing in. We email the staff who handle hiring that a new application has arrived; the email does not include your résumé. We do not sell or share applications outside JGW Machine.

Phone and email

If you call or email us directly, we collect the information you choose to give us and use it in the same way.

If you become a customer

We also process your name, address, email address and other contact details when you request samples, place an order (together with the payment information needed to complete it), make a complaint, or give us a compliment.

3. Information Collected Automatically

On every visit

Like any website, our site and the service providers that host it automatically receive basic technical information with each page request, such as your IP address, browser type, the page requested and the time. We use it to deliver the site, keep it secure and fix problems.

Our web fonts, and the map on our Contact page, are loaded from Google, so Google receives your IP address and browser information when they load. The map is provided by Google Maps and is covered by Google's privacy policy.

Visit statistics without cookies

We use Cloudflare Web Analytics, a service of Cloudflare, Inc., to count visits to our site. It records the page viewed, the page you came from, your browser and device type, your country and how quickly the page loaded, and shows them to us only as totals. According to Cloudflare, it does not use cookies or store anything on your device, and it does not use your IP address to identify you or follow you across other websites. Because it does not identify you, it runs for every visitor, whether or not you accept cookies.

Protecting our forms

To keep automated programs from sending our quote and job application forms, we use Cloudflare Turnstile, a security check from Cloudflare, Inc. When a form loads, it looks at technical signals from your browser to confirm that a person is using it, usually without asking you to do anything. According to Cloudflare, it does not use cookies to track you or to show you advertising, and it uses this information only to provide the security check.

To stop the same connection from sending a form too many times in a short period, when you send a form we keep a coded version of your IP address that cannot be turned back into the address. We delete it after 24 hours. Both measures are needed to protect the site and our staff, so they apply whether or not you accept cookies.

Only with your consent

The analytics and advertising tools described below use cookies and similar technologies to collect information such as the pages you visit, how you arrived at our site, your device and browser, your approximate location (city or region, worked out from your IP address), and actions such as scrolling, clicking links, downloading files, starting or sending our form, and tapping our phone number or email address. They only store or read cookies on your device after you allow it in our cookie banner.

Before you choose, or if you decline

We use Google Consent Mode. Until you accept, and whenever you decline, Google's tags do not store or read analytics or advertising cookies on your device. They may still send Google limited signals without cookies, for example that a page was viewed or a form was sent, together with your browser type. Google uses these to estimate visits and advertising results in aggregate. As with any internet request, Google receives your IP address when these signals are sent.

4. Cookies and Similar Technologies

Cookies are small text files stored by your browser. We group them into three categories, and only the first is on by default:

• Necessary: required for the site to work, including remembering your cookie choices. Always on.
• Analytics: Google Analytics. Off until you accept.
• Marketing: Google Ads conversion measurement and remarketing. Off until you accept.

* Kept in your browser's local storage rather than as a cookie. It stays on your device and is never sent to anyone.

When Marketing is on, Google may also set or read its own cookies on its domains (such as google.com and doubleclick.net); those are covered by Google's privacy policy. You can also block or delete cookies in your browser settings. Our site works without analytics and marketing cookies.

5. Google Tag Manager

We use Google Tag Manager, a service of Google LLC, to manage the small pieces of code ("tags") that run analytics and advertising on this site. The tags it manages follow your cookie choices. Tag Manager does not set cookies itself, but Google receives technical information, such as your IP address and browser type, when it loads.

6. Google Analytics

With your consent to Analytics, we use Google Analytics, a service of Google LLC, to understand how visitors use our site so we can improve it. It records the pages you visit, how you arrived, your approximate location, your device and browser, and the actions described in section 3. We also record when a quote request is sent and when someone taps our phone number or email address, without any of the information you type.

We have turned off Google signals, so our Google Analytics data is not linked to Google accounts for cross-device reporting. Google Analytics does not log or store IP addresses. We keep detailed Google Analytics data for up to 14 months; after that, only aggregated reports remain.

7. Google Ads

With your consent to Marketing, we use Google Ads, a service of Google LLC, for:

• Conversion measurement: seeing whether a visit that started from one of our Google ads led to a quote request or a call or email, so we know which ads work.
• Remarketing: showing our ads to people who have visited our site, on Google Search, YouTube and websites that partner with Google.

When Marketing is on and you send our form, Google's tag may also use a Google feature called enhanced conversions. It reads the email address and phone number you entered, turns them into a scrambled one-way code (a "hash") on your device, and sends only that code to Google, which uses it to match your inquiry to an ad you interacted with. When Marketing is off, this does not happen.

8. Meta (Facebook) Pixel

As of the date of this policy, our website does not use the Meta Pixel or any other Meta tracking tool. Our Facebook link is an ordinary link: nothing from Meta loads on our site unless you click it. If we add the Meta Pixel in the future, it will only run for visitors who accept Marketing, and we will update this policy before it does.

9. How We Use Your Information

• Respond to your inquiries, and prepare, send and follow up on quotes
• If you become a customer, supply our products and services and handle samples, orders, payments, complaints and compliments
• Improve our website (Analytics, with your consent)
• Measure and improve our advertising, including remarketing (Marketing, with your consent)
• Keep our website secure and meet our legal obligations

Email marketing

A reply to your inquiry is not marketing. We send promotional emails about our products and services only where Canada's Anti-Spam Legislation (CASL) allows it: with your express consent, or with implied consent such as an existing business relationship (for example, for up to two years after a purchase, or six months after an inquiry). Every promotional email identifies us and includes a way to unsubscribe, and we act on unsubscribe requests within 10 business days. If you unsubscribe, we keep your name and email address on a do-not-contact list so that we don't email you again.

10. Who We Share It With

We do not sell or rent your personal information. We share it only with:

• Service providers that host our website, store form submissions and deliver our email, under agreements that require them to keep it confidential and use it only to provide their services to us
• Google, for the analytics and advertising described above, when you have consented to them
• Cloudflare, for the visit statistics without cookies and the form security check described in section 3
• Our telephone and internet providers, which can see your phone number when we call you and your email address when we email you
• If you are a customer, payment providers and, if an invoice goes unpaid, a collection agency
• Courts, law enforcement or regulators, when the law requires it

11. Where Your Information Is Processed

Some of our service providers, Google and Cloudflare store or process information outside Canada, mainly in the United States. While it is there, it is protected by contract but is subject to the laws of that country, and may be accessed by its courts, law enforcement and national security authorities. Before personal information about Quebec residents is communicated outside Quebec, we assess whether it will be adequately protected, as Quebec law requires.

12. How Long We Keep It

• Inquiries and quote requests: kept while we answer and follow up. If you do not become a customer, we delete your details once they are no longer needed for that, but we keep a record of any quote we sent you.
• Coded IP addresses from form submissions: 24 hours.
• Job applications and résumés: while we consider your application. If you are not hired, we keep it for up to 12 months so we can consider you for other openings, then delete it. You can ask us to delete it sooner at any time.
• Customer records: for as long as we do business together, and afterwards for as long as tax, accounting and other laws require.
• Google Analytics: detailed data for up to 14 months.
• Cookies: for the durations listed in section 4, unless you delete them sooner. When you withdraw consent in Cookie Settings, we remove our analytics and advertising cookies from your browser.
• Your cookie choices: until you change them or clear your browser's storage.

When we no longer need personal information, we delete it or make it anonymous.

13. Your Choices and Rights

Consent and how to withdraw it

Analytics and Marketing stay off until you turn them on. You can change or withdraw your consent at any time in Cookie Settings, which is also linked at the bottom of every page. Withdrawing does not affect information collected before, but stops further collection from that moment.

You can also withdraw your consent to our other uses of your information by contacting us, subject to legal and contractual limits. We will tell you if that affects what we can do for you, for example if we would no longer be able to answer your inquiry.

Your rights

Under PIPEDA, and for Quebec residents under Quebec law, you can ask us to:

• Tell you what personal information we hold about you, how we use it and who we have shared it with, and give you a copy
• Correct information that is inaccurate or incomplete
• Delete information we no longer need, or that we hold only because of consent you have withdrawn
• Quebec residents: stop spreading your personal information or de-index links to it, where Quebec law allows
• Quebec residents: receive computerized personal information you gave us in a structured, commonly used format, or have it sent to someone you choose

Send your request to our Privacy Officer (see "Contact Us" below). We may need to confirm your identity first, and we will reply within 30 days. Visitors outside Canada, including in the United States, can make the same requests.

Complaints

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or, if you live in Quebec, the Commission d'accès à l'information du Québec.

14. Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

15. Children's Privacy

Our website is meant for businesses and is not directed at children under 14. We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version on this page with a new "Last Updated" date. If a change affects the analytics or advertising tools you have consented to, we will ask for your choice again through our cookie banner.

17. Contact Us

For privacy questions, to make a request, or to exercise your rights, contact our Privacy Officer: